RECO Complaint Process

The Real Estate Council of Ontario (RECO) is responsible for regulating real estate professionals in the province on behalf of the Ontario government. RECO protects the public interest through a fair, safe and informed marketplace. RECO addresses inquiries, concerns and complaints about the conduct of brokers, salespersons and brokerages and takes appropriate action to protect the public.

If you have been involved in a trade in real estate in which you believe a real estate licensee may have acted improperly, or you have engaged a brokerage to provide you with rental property management, and believe that a licensee has not acted properly, you may contact RECO to file a complaint. The Council considers all complaints about licensee conduct or competency. The Council investigates potential contraventions of the Real Estate & Business Broker’s Act (REBBA) and associated regulations.

Examples of matters that RECO investigates:

  • mishandling of deposits
  • concealing property defects
  • misrepresentation
  • unauthorized signing of documents
  • unwritten guarantees to resell a property used as an inducement to do business
  • secret commissions
  • professional misconduct including incompetence and conduct unbecoming of a licensee

If you would like to file a complaint with RECO, please click here.